Understanding client expectations and establishing service standards
Tuesday, July 27th, 2010
No matter what kind of business you are running, effective communication with your customer or client is vital. You will have happy clients if you exceed their expectations, but how do you make sure that happens every time? You start by finding out what they expect. Then you can continue the relationship so that those expecxtations are met or exceeded. During the transaction process from the initial encounter to the final phase, effective communication is the key to managing client expectations and establishing service standards.
This blog post talks about the importance of listening to your client first to learn what is expected of you. Only then can you tailor your offering to your client’s specific needs. By communicating how you will meet those needs from the beginning, and then telling your client what you are doing throughout the process, your client will understand the process better and see the value in what you do.
We have built our firm on the principles of understanding our clients first, then determining how best to help them achieve the goals they set. By communicating openly along the way, we can work together to build on success. By going beyond the traditional approach of delivering the expected end result, our long-term relationships can enhance the success of our clients.
How can we exceed your expectations? We’ll be happy to listen to you.